Stairs and escalators in the 2 WTC Transit Lobby

Here to Help

We're committed to making the World Trade Center accessible to all. Learn about elevator and escalator locations in the Oculus, plus essential customer service and transit partner information.

World Trade Center Maps and Routes

Every level of the Oculus can be reached by elevator and is wheelchair accessible. Traveling between different levels may require an elevator transfer. Review the maps below for specific elevator locations and which levels they service, and check our Twitter page for the most up-to-date information on closures, outages, and recommended routes. In accordance with ADA requirements, all elevators have braille numbers and signage. 

Campus Maps

These maps give an overview of elevator, escalator, and bathroom locations throughout the Oculus, plus entry points at each level: Street Level L1, Balcony Level C1, and Oculus Main Level C2.

Elevator Maps

These maps highlight elevator locations in the Oculus and accessible entry points to transit. While you're there, look out for blue signs that show the directions to the next elevator. For access from street level to all other levels, we recommend taking:

  •  Elevators 19 & 20 via the 3 World Trade Center Transit Lobby on Greenwich Street and Cortlandt Way or via the Oculus South Concourse.
  • Elevator 23 inside the 2 World Trade Center Transit Lobby, best accessed on Vesey or Fulton Street or via the Oculus North Concourse. 

Contact Us

Tell us about your experience at the World Trade Center.

Port Authority Accessibility

The World Trade Center is owned and operated by the Port Authority of New York and New Jersey. Please visit the Port Authority website for more information on ADA policies and Title IV.

Services and Information

Find the details on restroom hours,  retail concierge, and more at the World Trade Center.

Public restrooms are open at the following locations in the Oculus.


Holiday operating hours through January 1, 2024: 

Open 8:00 am to 9:00 pm, Monday to Sunday:

  • 2 WTC North Concourse, Main Level, near the Westfield Property Management Offices

Open Monday to Friday 9:00 am to 8:00 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 7:00 pm:

  • 2 WTC North Concourse, Balcony Level, near the elevators*
  • 3 WTC South Concourse, Main Level, next to the stairs* 
  • 3 WTC South Concourse, Balcony Level, next to the stairs*
  • 4 WTC, Level 2 between Banana Republic and H&M

*Includes family restroom 


Open 7:00 am to 7:00 pm, Monday to Friday

  • PATH Fare Zone 

Open 7:00 am to 4:00 pm, Saturday and Sunday

  • PATH Fare Zone 


If you misplaced an item on the World Trade Center campus, contact the Port Authority Police Department.

Call: (212) 435-7400
Monday - Friday: 9:00 am – 5:00 pm

The World Trade Center offers free Wi-Fi for customers within the Oculus.


Connection Instructions


1. Select "!Free WTC WiFi” 

2. Once you connect, a window will open with a screen that says "Welcome to the World Trade Center."

3. Click the "Get Online Now" button.

4. The window will reload and say "You are now online!"

Transit and Campus Partners

Customers can connect to MTA NYCT subway stations from within the Oculus via accessible routes. Visit MTA's website for a full list of accessible stations at World Trade Center and nearby Fulton Center.

Visit 9/11 Memorial & Museum’s website for information about visitor accessibility. 

Visit One World Observatory’s website for more information about visitor accessibility.