Restrooms Hours & Other Services

WTC West Concourse


We understand the importance of clean and accessible restrooms. You can find the restroom hours here along with other services.

Oculus Restrooms & Amenities

These maps give an overview of elevator, escalator, and bathroom locations throughout the Oculus, plus entry points at each level: Street Level (L1), Balcony Level(C1), and Oculus main level (C2).

Restrooms and Additional Services on Campus

Find the details on customer service, retail concierge, and more at the World Trade Center.

Public restrooms are open at the following locations in the Oculus.


Holiday operating hours through January 1, 2024: 

Open 8:00 am to 9:00 pm, Monday to Sunday:

  • 2 WTC North Concourse, Main Level, near the Westfield Property Management Offices

Open Monday to Friday 9:00 am to 8:00 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 7:00 pm:

  • 2 WTC North Concourse, Balcony Level, near the elevators*
  • 3 WTC South Concourse, Main Level, next to the stairs* 
  • 3 WTC South Concourse, Balcony Level, next to the stairs*
  • 4 WTC, Level 2 between Banana Republic and H&M

*Includes family restroom 


Open 7:00 am to 7:00 pm, Monday to Friday

  • PATH Fare Zone 

Open 7:00 am to 4:00 pm, Saturday and Sunday

  • PATH Fare Zone 

Visit Westfield's Shops on the Go storefront, located in the West Concourse of the Oculus to borrow a wheelchair, to get information about retailers, and more. The desk is open during retail hours, Monday to Friday from 10:00 am to 7:00 pm and Sunday from 11:00 am to 6:00 pm.  


Westfield always offers Answers on the Spot, which provides a real-time response via text message. Text them directly at (646) 480-7003 to answer questions about store promotions, hours, and more.  

Visit Westfield's website for more information.


Customer assistance staff in red blazers are available daily from 6:00 am to 10:00 pm and stationed throughout the Oculus to help with directions, navigation, and other World Trade Center questions.

The Port Authority Police Department and other law enforcement officials are always available if you require assistance. In the case of an emergency, call 9-1-1 or the PAPD World Trade Center command at (212) 435-7400.


Send us your questions or feedback directly on Twitter or via email. We look forward to hearing from you.

If you misplaced an item on the World Trade Center campus, contact the Port Authority Police Department.

Call: (212) 435-7400
Monday - Friday: 9:00 am – 5:00 pm

The World Trade Center offers free Wi-Fi for customers within the Oculus.


Connection Instructions


1. Select "!Free WTC WiFi” 

2. Once you connect, a window will open with a screen that says "Welcome to the World Trade Center."

3. Click the "Get Online Now" button.

4. The window will reload and say "You are now online!"